Pricing & Policies | San Antonio

Alamo TotSports | Phone: 210.399.4861 | info@alamosoccertots.com


OUR POLICIES

General Information

  • Classes meet once per week.
  • Each class lasts 50 minutes.
  • Children should wear loose fitting clothing and sneakers and bring a water bottle. Please no sandals or dress shoes.
  • Parent participation classes (All Classes for 18 months to 3 years old): please only one parent per child on the playing field. This will allow for more focus and attention to the activities.
  • Absolutely no food, drinks or gum during class.
  • Please arrive 10 minutes before class time; all classes will start on time.
  • Liability Waiver Form: all parents of participants are required to sign this document on behalf of their child prior to stepping on to the field. There are no exceptions to this rule. Should you not sign this document, your child will not be allowed to participate and no credits or refunds will be issued.

Trial Class Policy and Information

  • Our Trial Class Program allows you to try the program without committing to the session. Please call the office to schedule your Trial Class.
  • Our Trial Program only runs for the last three weeks of any session. Please contact the office at 210.399.4861 to schedule a time.
  • NOTE: Please contact us if you cannot attend your trial class. We limit the number of trials for many reasons so it is important you show up for your scheduled time. We ask this out of common courtesy to ourselves, the instructors and other participants who may have wanted to try that class but were wait-listed because of your trial. We strive for common courtesy and politeness as a company value and would ask the same of you. Thank you.

Pro-rated Session Fee

  • We encourage customers to join classes with open spots after the session has started for a pro-rated fee.
  • Customers must pay for a class spot whether or not your child can attend. Therefore, pro-rated fees are calculated based on the number of classes remaining in the session and NOT the number of classes a customer can attend.
  • Classes can be pro-rated for customers once the session is in progress but not before the first class of the session.
  • Customers who cannot attend all the remaining classes in a session can make up classes. See our Make-up policy.

Make-up Classes

  • We understand that there are times that customers are unable to attend a class. Please call the office in advance when you are going to miss a class.
  • Contact us via email or phone to schedule a make-up class.
  • We will try to provide the best class times and location alternatives that have space availability.
  • We can't guarantee that an appropriate time, class level or location is available for a make-up class, but we will try to accommodate your request.
  • If appropriate make-up times are not available before the end of the session, we cannot refund for missed classes. Up to 2 classes can be applied to future sessions, however, classes cannot be transferred to siblings or other participants.
  • Walkup Makeup classes are not allowed. All makeup classes must be scheduled ahead of time with the main office at 210.399.4861

Sibling Discount

  • All siblings receive a 20% discount for classes. Any promotion discounts being offered are not additional discounts for siblings.
  • The Sibling Discount also applies to pro-rated classes.

Registration Process

  • Classes are scheduled on a first come, first serve basis.

Payment

  • Only payment in full secures your child's spot in a class. No reserving or holding spots will be permitted. We accept credit card payment, and we also accept payment by check . Payment may be made through the web site, in person, or by mail.

Refunds

  • Alamo TotSports will not offer refunds once classes have commenced. Customers may contact Alamo TotSports seven (7) days prior to the Monday of the first week of classes in a session for a refund, and will incur a $50 administration fee.
  • In the event that Alamo TotSports must cancel a class before the start of a session, and cannot place your child in a comparable class, a full refund will be issued.
  • In the event that Alamo TotSports must cancel a class after the start of a session, only the remaining class credit will be refunded. In this case, the Registration fee is non-refundable, but will be credited and valid for twelve months towards future sessions.
  • In lieu of a refund and at the discretion of Alamo TotSports management, class credit will be issued for the immediate next session and must be coordinated and approved by either the Director or Assistant Director. Only the unused portion of a session will be credited based on the date of notification. Written notification must be made via email or postmarked letter. The date of the email or postmarked letter will be used to determine the official date of the request, and determine the eligibility of the pro-rated amount of class credit. Management reserves the sole right to reject a request for future credits.

Registration Fee

  • An annual registration fee is due upon your initial sign-up registration. This charge will be required annually upon your anniversary date. Each family will be charged the annual fee.
  • This fee is subject to change at the discretion of the organization and will supersede any price that may be posted online or in outdated informational brochures.
  • The Registration Fee is non-refundable.
  • A free program T-shirt will be given to every paid registration. For additional T-shirts, please ask your instructor about purchasing an extra shirt for additional programs or additional children. Children will recieve a new t-shirt if they enroll in an additional sport during the year.

Age Appropriateness

  • We strongly recommend children participate in the proper age appropriate classes as defined by our literature and web site. The proper class is determined by the child's age at the first class of the session. Any exceptions must be approved by Alamo TotSports management and will be assessed for suitability by the instructor in the first class of the session.

Drop-Off Policy

  • Alamo TotSports classes are NOT drop-off classes. Parents or caregivers of all participants must stay in the building or vicinity during classes in case your child needs assistance.

Class Schedule Changes or Delays

  • Alamo TotSports sometimes must delay or cancel classes where enrollment is fewer than four (4) children. When we delay the start of a class and reduce the number of classes in the session, any classes canceled will be refunded.
  • We will make every effort to enroll your child in another class should this occur.
  • Since classes that are less than four (4) students will be subject to schedule changes, please have a second class choice time in mind and indicate it on the registration form.
  • Customers of classes cancelled by Alamo TotSports will receive a 100% refund for remaining unused classes.
  • Sometimes we will choose to hold classes with four children or less enrolled with the hope of getting more registrants as the session progresses. Customer help in filling up small classes is strongly welcomed.
  • We strive for full classes but we cannot guarantee that some classes will not have a small number of participants.

Siblings

  • Younger siblings are welcome to observe the class but for safety reasons we cannot allow these younger children to walk and crawl around the field and play with equipment in the same area as the class.
  • Older siblings are welcome to watch but due to the focus and attention required in these classes we cannot allow them to participate. Older children will be asked to leave the field should they be a distraction to the class.

Sick Children

  • Please do not bring sick children to class. Children deemed sick will be lead to the parent or caregiver and asked not to participate. We kindly ask that you don't put our instructors in this position by keeping sick kids home.

Instructor Substitutions

  • We schedule our instructors to avoid any unnecessary staff absences; however, at times an instructor may be unavoidably absent. Should your instructor be absent, we will provide a competent substitute. In the extreme case, when no substitute can be provided, we will arrange a make-up class or issue a credit worth the full value of the class. We at no time guarantee the same instructor all session long although we do work hard to maintain this continuity.